I have been a long time reader of the site, and just registered due to some recent questions.
My wife and I are proud owners of a 2005 Prius (now with almost 12K miles on it, about a year old), and love it.
Previously, my parents purchased a 2002 Prius from the same dealer who we purchased our. They also have a 2002 Camry from the dealer, and have been quite please with service up until now. The 2002 prius has over 80K miles on it now.
On Thursday my parents Prius has a orange triangle and a check engine light come up on it. The vehicle still turned on and drove, so Friday morning they took it to the dealership we use. The diagnosed problem was the Inverter cooling pump had failed. Unfortunately my dad did not remember they had the extended warranty, and told them "no" on that question Friday morning. I know for a fact when they purchased the vehicle, they bought the 7 year 100K extended warranty, I was part of the purchase process. My parents authorized the repair, and on Saturday when they went to pick it up, informed the dealer of the warranty.
The dealer stated that they could not verify warranties on the weekend, and they would have to wait until Monday to see if the warranty verified. Now the dealer is trying to say that they only had the 75K warranty. Does any one know of a way to verify this out side of the dealership?
Also it seems quite odd that an inverter cooling pump would not be covered by the 8 year 100K hybrid subsystem warranty. Can any one fill me in on this.
This experience, combined with the dealer service department not knowing that all 2005 Prius have tire road hazard on them is making me consider buying our next hybrid in Pheonix. My wife and I are looking forward to a hybrid mini-van in the next 3-4 years.
Harry
My wife and I are proud owners of a 2005 Prius (now with almost 12K miles on it, about a year old), and love it.
Previously, my parents purchased a 2002 Prius from the same dealer who we purchased our. They also have a 2002 Camry from the dealer, and have been quite please with service up until now. The 2002 prius has over 80K miles on it now.
On Thursday my parents Prius has a orange triangle and a check engine light come up on it. The vehicle still turned on and drove, so Friday morning they took it to the dealership we use. The diagnosed problem was the Inverter cooling pump had failed. Unfortunately my dad did not remember they had the extended warranty, and told them "no" on that question Friday morning. I know for a fact when they purchased the vehicle, they bought the 7 year 100K extended warranty, I was part of the purchase process. My parents authorized the repair, and on Saturday when they went to pick it up, informed the dealer of the warranty.
The dealer stated that they could not verify warranties on the weekend, and they would have to wait until Monday to see if the warranty verified. Now the dealer is trying to say that they only had the 75K warranty. Does any one know of a way to verify this out side of the dealership?
Also it seems quite odd that an inverter cooling pump would not be covered by the 8 year 100K hybrid subsystem warranty. Can any one fill me in on this.
This experience, combined with the dealer service department not knowing that all 2005 Prius have tire road hazard on them is making me consider buying our next hybrid in Pheonix. My wife and I are looking forward to a hybrid mini-van in the next 3-4 years.
Harry