http://autos.groups.yahoo.com/group/Pri ... sage/12711
I knew I had posted the quoted Toyota Roadside Assistance brochure for the
2004 somewhere...
http://autos.groups.yahoo.com/group/200 ... sage/23402
Among all of the manuals and brochures that you received with your car,
there should be a tri-fold brochure that's very green, with a 2004 Prius
on it, labeled "Toyota Prius Roadside Assistance Program" with the part
number on the back of 00627-PRIUS-RSA04 03-MKG-047 Also in the brochure is
a plastic wallet-sized "Roadside Assistance Card."
[Middle inside fold page]
TIRE AND WHEEL ROAD HAZARD COVERAGE
For the term of the 3-year, 36,000-miles warranty, reimbursement will be
provided up to $20 per incident for the repair of a flat tire damaged by a
Road Hazard (t). If the tire is non-repairable and has more than 3/32nds
of tread depth remaining, you will be reimbrused for a comparable new tire
(includes balancing and mounting) up to a maximum benefit of $150 per
incident. A warranty term maximum benefit of $600 applies to your tires,
and all repairs or replacements must be pre-approved.
In addition to the tire, should your wheel also be damaged due to a Road
Hazard (t), you will be reimbursed for a comparable new wheel (includes
balancing and mounting) up to a maximum benefit of $200 per incident. A
warranty maximum benefit of $800 applies to your wheels, and replacements
must be pre-approved.
[right inside fold page]
HOW TO HANDLE A ROAD HAZARD CLAIM:
(Pre-authorization Required) You must call 1-877-304-6495 for
authorization. Proceed by having all covered repairs performed by a
comercial repair establishment. For reimbursement, up to the maximum
limit specified, please submit the following:
The "original" receipt containing the commercial establishment's
pre-printed name, address, and telephone number. This receipt must also
include the covered vehicle's year, make, model, VIN number, and odometer
reading.
Your reimbursement request must be submitted within 30 days of the Road
Hazard incident. Upon receipt of the completed information, your request
will be processed within 20 working days.
Please submit your request to:
Cross Country Automotive Services
Toyota Prius Reimbursements
P.O. Box 9145
Medford, MA 02155
(t) = Road Hazard is defined as: objects and road conditions such as
potholes, rocks, wood debris, metal parts, plastic or composition scraps,
or any item causing tire damage other than normal wear and tear.
[back middle of pamphlet]
WHAT IS NOT COVERED UNDER ROAD HAZARD BENEFIT:
-Tires with less than 3/32nd tread remaining
-Replacement covered by a manufacturer or other warranty
-Replacement exceeding the manufacturer's vehicle specifications
-Damage caused by negligence, abuse, misuse, collision, curb impact,
valve or rim leaks, improper inflation, tire chains, racing, off-road
use, vandalism, fire or theft
-Any consequential damage
[I'll note that I've seen at least 3 different addresses to sent the
documentation to, so I don't know which to recommend...]