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I was having steering wheel vibration problems with my 2002 Prius. It seemed to be getting worse as time went by. My car had about 20K miles when the problem first started. I took it to the dealer who told me that maybe I needed an alignment. I had just put on brand new tires (which I thought was very early tire wear for the mileage so far) and didn't want to spend the money for an alignment as I didn't think that that was the problem. The steering vibration worsened over the next 5K miles as I again took it to the dealer, who told me that they couldn't help me because (and I'm quoting) "THEY COULD NOT DUPLICATE THE PROBLEM". Therefore, they could not know for sure that the steering vibration was the real problem. Shortly afterwards, I received the letter from Toyota telling me that they would extend my warranty for this problem. I took it back to Toyota and showed them the letter. They pretended that they never heard about the problem and tried to tell me my car was not eligible because my VIN # was not included in the warranty. My VIN # was listed on top of the letter. We insisted that they take care of the problem and they told us they couldn't. I called up the District Toyota office and registered a complaint. Then I heard from my dealer who said that unless they could 'DUPLICATE THE PROBLEM", they could NOT help me. We insisted that this was a SAFETY ISSUE and that we would take our concerns to anyone who would help us resolve this. My husband then threatened to take this issue to the public via Radio and TV stations and to pickett the outside of their dealership and complain to the BBB, etc etc. We FULLY intended to follow up on every threat and I think they knew it. So, after 5 more phone calls and a lot of "passing the buck" they finally agreed to fix the problem. It took them three days to get the part and fix it, but I am now a satisfied customer again. Up until this issue came up, I was a very proud owner of my Prius. The only thing that worries me is that maybe in another 20K miles, this problem will resurface. If you are experiencing this problem with your steering wheel, whatever you do, DO NOT BACK DOWN UNDER PRESSURE. All of the Toyota reps that I spoke to pretended that they were unaware of the problem and played dumb. The "cannot duplicate the problem" was their mantra as well. Don't fall for it. Insist that this is a "consumer safety issue". That's the line that seems to turn them around. Good Luck and keep me posted on your successes. Littlelinda (*_*)