I live near Richmond, Va., and there are 4-5 Toyota dealerships within 30 miles or so of my house. (I'm on the waiting list at a couple of them). Does anyone know of a site that rates service departments, reports on experiences, good or bad, etc? Or do we just have to depend on word of mouth? I'm really looking forward to getting a Prius, but reading some of the posts on this forum makes me a little anxious. It seems that on those rare occasions where problems do arise some of the service people are completely baffled. Is this their fault or is it just what one must expect with a totally innovative car like the Prius?