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I experienced the same thing with mine (also 2 weeks old) - finally I just pressed the voice button on the steering wheel and said something like "POI Off" or "POI On" (I forget) just testing and it finally worked - come to think of it maybe it was "Guidance ON" - anyway I think it has something to do with pressing that button -

It's like learning a new software program - I guess when we've used it enough - we'll remember how we got to where!!

It's so fun to explore tho! Good Luck.
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