I dropped my cellphone in water. Since this was my only phone and I had paid a monthly "insurance fee," I went to the Verizon store I had purchased the phone from and sought a replacement.
Mind you, one year ago when I bought my very first cell phone, the salesperson had told me that if it "was lost or stolen I could come get a replacement" if I paid $3.95 a month for insurance.
The guy at the store toady said this:
Me> Hello, I've lst my phone and I need to replace it as soon as possible.
Guy> OK Sir, can I have your name and the phone's number.
(He types it in and pulls up my payment history, which shows him that I have never exceeded my minutes, or paid late, and they have not made any money off me because of these reasons.)
OK Sir, you are going to have to make a claim through your homeowners insurance for this and file a police report. Unless you want to do an early upgrade, but that will cost more per month.
Me> I have been paying for insurance against loss or damage, and was told that I could come in and get a replacement.
Guy> I am sorry, didn't you get this?
(He pulls out a pamphlet in micro-printing listing a third party agreement for replacement that requires sending away for forms, returning forms, and waiting three days for a refurbished phone similar to the one I had.)
Me> No I have never seen this, and your manager a year ago did not represent this insurance this way to me. Her name was ________.
Guy> Oh she is at another store now. You need to call this number and get your replacement through these people.
Me> Can I use your phone to call, since I nowe have no phone?
Guy> Sure.
(I call the number and get a recording saying they can only be reached M-F 9-5. It is Sunday)
Me> Do you have any bluetooth capable phones that will work with Toyota's Prius?
Guy> Pri what?
Me> Its a car that has an integrated phone.
Guy> What is bluetooth?
Me> A wireless connection protocol.
Guy> I will have to check on this.
(After 30 minute wait and no response, I leave)
I hate phone companies. period.
Mind you, one year ago when I bought my very first cell phone, the salesperson had told me that if it "was lost or stolen I could come get a replacement" if I paid $3.95 a month for insurance.
The guy at the store toady said this:
Me> Hello, I've lst my phone and I need to replace it as soon as possible.
Guy> OK Sir, can I have your name and the phone's number.
(He types it in and pulls up my payment history, which shows him that I have never exceeded my minutes, or paid late, and they have not made any money off me because of these reasons.)
OK Sir, you are going to have to make a claim through your homeowners insurance for this and file a police report. Unless you want to do an early upgrade, but that will cost more per month.
Me> I have been paying for insurance against loss or damage, and was told that I could come in and get a replacement.
Guy> I am sorry, didn't you get this?
(He pulls out a pamphlet in micro-printing listing a third party agreement for replacement that requires sending away for forms, returning forms, and waiting three days for a refurbished phone similar to the one I had.)
Me> No I have never seen this, and your manager a year ago did not represent this insurance this way to me. Her name was ________.
Guy> Oh she is at another store now. You need to call this number and get your replacement through these people.
Me> Can I use your phone to call, since I nowe have no phone?
Guy> Sure.
(I call the number and get a recording saying they can only be reached M-F 9-5. It is Sunday)
Me> Do you have any bluetooth capable phones that will work with Toyota's Prius?
Guy> Pri what?
Me> Its a car that has an integrated phone.
Guy> What is bluetooth?
Me> A wireless connection protocol.
Guy> I will have to check on this.
(After 30 minute wait and no response, I leave)
I hate phone companies. period.