My seats are very, very hard. Does anyone out there think that maybe the heaters were installed incorectly? If no one else has this problem, then maybe I should take it to the dealer to be checked or fixed.
When we got my wife's 2006 HH, we did not buy the package that included the heated seats.
In a prior car, we had seat heaters installed by the dealer via a 3rd party. This time, we found someone in Newark, OH, that would install them for $250 a seat. We had this done a short while after we got the vehicle.
They did a great job - the cloth seats heat up fast, the switches are installed in the same locations as the factory installed switches, and the seats feel the same was before the installation. Also, I think they did the job in less than a day and you can't tell any work was done.