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Karl,
I am sorry that you have had to deal with a dealer that has no morals. I hope that this has not turned you away from all Toyota dealers, we are not all like that. You can direct any complaints to:

Toyota Customer Assistance Center
Toyota Motor Sales, USA, INC
PO Box 2991
Torrence, CA
90509
800-331-4331

Again i would like to apologize for from all of the Toyotas that do have something called integrity.

Trever
Toyota West
Statesville NC
 
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