Anyone else had an experience like this? I went to pickup my car from the dealer (it was in for an oil change) and I found a salesman and a customer sitting in my car. I think they were going to take it out for a test drive.
You could consider it in another light. There was no such animal in town when I put my deposit down and I would have been delighted if the salesman who had taken my deposit could have sat me in a customers car just to see what all the hype was about. I'm sure they were not going to take it for a drive without your permission. Too much liability involved.
I'll bet if asked you would have been delighted to describe your car to the both of them.
I didn't see any other Priuses on the lot... that's probably the problem.
Thanks for the suggestions everyone. I think a letter to their GM and a request for a full detail service might be in order. If there was another convenient dealer for servicing my car, I'd switch, but I can walk to this one.
I heard the first post and chuckled. I assumed there was an interested customer and no display/sale models around and the salesman was doing his best.
After reading the subsequent, angry, posts I thought you guys had a point too.
I don't think I would have been mad, per se. But I probably would have asked the salesman, half tongue-in-cheek, if he was going to split the commission with me if he made a sale. I'd have probably taken over the deal and showed the customer the car myself and corrected any misinformation the salesman assuredly gave him ("What's the B for??).
I, too, think a letter to the GM and the Sales manager is a good idea. Keep the tone polite but 'concerned'. Suggest a free oil change and tire rotation your next service visit and a scolding to the sales guy.
:idea: Seems it would be a very good idea to make a note of the odometer reading when you left your car for service. A *FEW* miles could be expected for service activities, but too many would indicate the possibility of a "test/demo" drive, or a trip to "lunch" for someone in the service function. Some years back, I had service personnel smoke in my car stinking it up - I'm a lifelong non-smoker and actually allergic to tobacco smoke. Needless to say, the Service Manager and I had a discussion and that dealer got no more of my business even for a subsequent new car purchase.