You were very close. In Wisconsin it's OR-eh-GAHN.
Knowing my wife, things will have to get pretty bad before she drives across town. Her time is more valuable than anything - mostly because she needs lots of time to take care of me.
I emailed our sales guy this morning and he got right back to me. He was pretty upset, especially that the guy goofed up on the SKS programming because he says they change that for lots of people. There going to give my wife a loaner so she can go do errands while they remove the oil and take another shot at the steering wheel alignment.
But, get this. The services manager had an excuse for the oil overfill. He said that there is some kind of "connecting baffle" or something, I can't remember the exact words, that seems to vary from Prius to Prius. So even though they ALWAYS put in exactly 3.9 quarts, some read high and some read low. That was a new one to me. Anyways, I said that I would like the extra removed anyhow so that it doesn't read over the full mark. He agreed, so I'm satisfied, but I think he's full of crap. They seem willing to go the extra mile to make things right, so we'll give them another chance.
Anybody ever heard of the mysterious (and apparently variable) connecting baffle? :?: