The system seems to be working well, and just gets overlooked occassionally.
True. But that doesn't excuse the curt response given to the OP. I was reading the Technical Forum and saw that un-helpful response. There are 16 forums on Priusonline, so a simple "See the reply in the ______ forum" would have been more courteous and helpful. Additionally, several posters refer you to the PriusChat for some answers.
And, yes, I feel that Q&A and Technical duplicate each other for the most part. Since Coastal Dave is responsible for Q&A, perhaps that should be the preferred forum for anything Coastal Tech related. All non-Coastal Tech questions could be in the Technical forum.
Just an idea.