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post #1 of 7 (permalink) Old 04-19-2014, 07:03 PM Thread Starter
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Default Toyota Prius unreasonable repair

Please comment if you have a simular situation. We have a problem with our 2010 Prius that 2 dealer service shops were not able to repair or answer what the actual problem was. It appears we have a problem with the blend door in the "Evaporator Assembly" which is under the dash and may be about $4500.00 to fix. The Evaporator assembly to which the blend door is a part of comes as an assembly and costs $2000.00. Other things that will need to happen to fix this is removing and reloading the AC refrigerant and just an unbeleivable list of stuff that will have to come apart just to do this job. To me this is a Toyota defect which happened to a car that is only 4 years old and should not happen at all. Additionally we have had the digital display fail in the dash which was big money and Toyota did contribute but should have paid all the costs. I am unhappy with the manufacturer and would like to know if anyone else has wierd expensive problems that don't make sense.

Thanks,
Steele
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post #2 of 7 (permalink) Old 04-20-2014, 10:54 AM
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How do you arrive at this conclusion? What were the symptoms that lead to this?
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post #3 of 7 (permalink) Old 04-20-2014, 09:43 PM Thread Starter
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Hello firepa63, thanks for asking here are the details:
1. Heater and AC were working properly, the wife heard a crack sound, ratcheting sound, and then a burning smell.
2. Symptom: after above problem started is: when the temperature is set to High in the car there is a very small amount of heat. Not enough to actually feel it coming out of the vents with the AC on. Additionally when you set the temperature to Low, the AC system is not as cool as it was just before the problem started.
3. Symptom #2 : You can tell the wind from the fan is obstructed, lots of wind noise inside the blower box but not a that much coming through the vent.


The first dealership service department wanted to replace the engine coolant thermostat but as they did not have one in stock, I went to another dealership service department and they were sure it was not a problem with the engine coolant thermostat. However after an hour plus of diagnosis time they said I would need to come back and probably need another 4 hours of diagnosis time. My final thought is that it could be as simple as the blend door actuator assembly but the motor and gears appear to be working ok. Unless there is something broken just underneath the actuator assembly which may make it a less involved repair.


Any help or advise is appreciated.
Thanks!
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post #4 of 7 (permalink) Old 04-21-2014, 10:09 AM
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I haven't heard of this problem before with the Prius. However, it does sound like the dash will have to be removed to access the area of concern. Have you called Toyota Corporate to let them know of your concern for the service you are getting? At least get a case number. If the repair costs are high, plead your case to Toyota. My guess is they will pick up some of the cost as a 'good will' gesture.

Keep us posted...
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post #5 of 7 (permalink) Old 04-21-2014, 07:31 PM Thread Starter
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Quote:
Originally Posted by firepa63 View Post
I haven't heard of this problem before with the Prius. However, it does sound like the dash will have to be removed to access the area of concern. Have you called Toyota Corporate to let them know of your concern for the service you are getting? At least get a case number. If the repair costs are high, plead your case to Toyota. My guess is they will pick up some of the cost as a 'good will' gesture.

Keep us posted...
I contacted Toyota Corporate got a case number and as my car has 70000 miles on it they are not interested in helping me. Also as you mentioned you have not heard of this problem before I'm sure it is rare and probably a sign of a defect which is suprising that Toyota is not interested in helping. Additionally it is a safety hazard as you cant clear the fog on the windows without freezing the people in the car.

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post #6 of 7 (permalink) Old 04-22-2014, 09:08 AM
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Quote:
Originally Posted by steeleco View Post
I contacted Toyota Corporate got a case number and as my car has 70000 miles on it they are not interested in helping me. Also as you mentioned you have not heard of this problem before I'm sure it is rare and probably a sign of a defect which is suprising that Toyota is not interested in helping. Additionally it is a safety hazard as you cant clear the fog on the windows without freezing the people in the car.
I'm surprised that they are not interested. Especially when 2 dealers are having a problem identifying the problem. Call again and ask for some technical support.
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post #7 of 7 (permalink) Old 10-04-2016, 10:31 PM
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I just finished putting in an evap core in a 2009 prius. It cost a lot because you have to remove the whole dash. Not a fun job considering how many plugs are back there. The mode actuator is a separate item and not sold as part of the core. To replace it though you do need to take the top of the dash off. I am still having a problem initiating the actuator. Hoping I don't have to remove the dash again to repair this problem
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