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post #1 of 7 (permalink) Old 06-11-2005, 11:23 AM Thread Starter
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Default Bargain - Toyota Maintenance &Warranty Plans

Here is information on two great plans!

Toyota Extra Care Platinum Warranty Price - $985.00.
Toyota Prepaid Maintenance Plan. $670.00.

Many Prius owners have been swindled by their local dealers over the price of the Toyota Extended Service Contract (Extended Warranty in layman's terms) and the Toyota Prepaid Maintenance Plan. For the dealer, these plans are a potential source of high profit.

The salesperson who sold you the car will not mention these plans to you. You will only find out about them when you are in the office of the dealers finance manager who is responsible for taking your information and filling out the sales contract. He is generally a low-key guy but he is highly trained to make you feel that he is your best friend and has your best interest in his heart. He will do all that he can to sell these plans to you. He will quote an outlandishly high price for these plans and since you have no idea that they can be purchased for far less money, you buy . .B_E_W_A_R_E !!!

The moderator of the ‘Prius Chat Forum’ has arranged special pricing on both of the above plans. You can purchase the Toyota Extra Care Platinum Warranty which will cover your car for a period of 7 years or 100,000 miles, whichever comes first.

The best part is that this warranty has a $0 deductible. It also comes with Substitute Transportation coverage at $50/day for a max of 5 days per occurrence, free towing to the closest authorized repair facility, travel protection if the incident occurs more than 150 miles from your home and includes costs of meals and lodging reimbursed up to $100 per day for a maximum of five days over the life of the agreement, and transferability to another owner of your car for a fee of $50.

Question: How much does it cost?

Answer: *This great plan is available for $985, $675.00 off of the MSRP price of $1650

Question: What does it cover?

Answer* Virtually everything on the car except wear items, e.g. wiper blades, brake rotors, brake pads, tires, etc.

Question: Is the Navigation system covered?

*Yes: check out the list of just the electronic & computer systems covered here: http://www.toyotafinancial.com/pyv/exte ... ml#compare

Question: I already bought my car, does that mean I can't get the Extended Service Contract?

Answer: No, you can buy it anytime before the expiration of original warranty period which is 3 years, 36k miles.

The Toyota Prepaid Maintenance Plans?

It will cost you $670 for the 4 year/ 55,000 mile Premium Plan. The MSRP for the plan is $995. Your savings-- $ 325.00. When you bring your car in for service you present the service writer with a coupon from your Prepaid Maintenance Book. When your pick up your car after it has been serviced, you will pay nothing, nada, zero, zilch. You prepaid your maintenance costs when you purchased the Prepaid Maintenance plan.

Question: How do I order either the warranty or prepaid maintenance plans?
*
Answer: Drop an email to [email protected] with the following information:

Username:
Name:
Address:
Telephone #: where you can be reached at during business hours

Feel free to ask any questions you may have, A Toyota representative will be available to answer your questions.

Question: Is it ok to tell my selling dealer about this plan to get him to match the price.

Please refrain from doing so. Telling your dealer about this offer could lead to higher prices in the very near future or worse, having Toyota completely pull the deal from us. Please read the message from Troy, the Prius Chat Warranty Rep, below:

“If anyone feels that they simply must give their dealer the chance to price match, at the very least, give us the courtesy of keeping us anonymous so you don't ruin it for everyone. Just tell them you have gotten a better price at another dealer, and leave it at that. Don't give them a copy of this with all the info they need to go crying to their factory reps about how much money they lost because of us."

Question: Should I buy the Extended Warranty:

Answer: [1] You have 3yrs/36k miles to buy and can buy from ANY dealer, so don't let your dealer pressure you.

[2] During standard warranty period there are only 2 added benefits you get from having the Extended Warranty

a)Transportation assistance: if your vehicle has repairs. that are covered by the warranty, which will take more than a day to complete or receive parts which had to be ordered, the new car warranty just says that the dealership has to provide transportation assistance (doesn't say what kind, so it could just be a courtesy van, or a loaner, or they could pay for a rental.). The Toyota Extra Care provides a set dollar amount ($50/day) with a limit on how many days (5 per repair visit).

b) Dislocation benefit: should your car need repairs for more than one day, while you're more than 150 miles from your home, the Toyota Extra Care provides $100/day for food/lodging, up to 5 days over the lifetime of the Toyota Extra Care agreement. I haven't seen this offered in the basic bumper to bumper new car warranty.

Remember, your original warranty expires in 3 years or 36,000 miles. If your transmission fails at 36,001 miles and you did not purchase the warranty, be prepared to pay big bucks to have it repaired!

Question: I was ripped-off by my dealer. I found this posting, one week too late. I was charged $1440) for the 6/100K/0. I have never purchased an extended warranty before but after talking to a number of people I decided I would do it for the first time. Next time I won’t be so naive about the price. Does anyone know if I can get out of it? So far I put down a $160 deposit and expect further payments to be drawn from my credit card starting in a week or two (one payment of about $100 per month for the next year.

Answer: You've got 30 days from the date you bought the warranty to cancel. Read the warranty.

Question: How about the Value Protection Package that the finance manager offered to me. It includes undercoating/sound shield, paint sealant, and the fabric/leather treatment. He offered the entire packageto me for $475. Is it worthwhile to buy this package.

Answer: No, it is a total waste of money. You can by the same services for about $80.00 aftermarket.

Arizona Charlie


Thanks to the many contributors to this post.
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post #2 of 7 (permalink) Old 06-11-2005, 03:13 PM
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This is one of the best and informative posts I've seen here in the past year. One note, the price quoted was the exact price I was quoted and paid 15 months ago from my dealer. I might add that any other price quoted is from a dealer "not on the square" with his customers, and like those many dealers who sold over MSRP should be avoided like the plague. Honesty and moral business principles should count for something in the selection of a dealer.
I might further add that regardless of what you have thought of warranty plans in your earlier life and your regard for Toyota's reputation for reliable vehicles I still believe the extended warranty on this car should be the number one option chosen. My dealer and service dept. after several years fo selling Prius still know very little about the cars or their systems, and that extended warranty is well worth the peace of mind it costs. Especially as we hear of more "strange" things" happening. Not serious, fortunately as yet. But "strange."



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post #3 of 7 (permalink) Old 06-11-2005, 03:53 PM
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More info on the Toyota Extra Care Platinum Plan (extended warranty) is here:
http://www.vfaq.net/docs/ExtendedWarranty.html

The PriusChat site just goes through Toyota of Greenfield, which is the first listing of dealers known to work nicely with Prius owners... Most of the information I've posted has come with conversations with Troy D. there.

The Toyota Prepaid maintenance plan is somewhat another story. Not all dealers seem to want to honor it (unlike the warranty, which is good anywhere in the US/Canada). Depending on the dealer hourly rates in your area, it might work out to be cheaper to pay as you go. You would be paying twice for Toyota Roadside Assistance (comes with the Prepaid Maintenance, and already comes free with a US Prius purchase for 3 years/36,000 miles).




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post #4 of 7 (permalink) Old 06-13-2005, 10:42 AM
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Default Warranty

My dealer tried to roll in the extra warranty with the financing, selling a "platinum" package for what amounted to $100 more per month (!). Over 48 months, that's $4800. No thanks, I'll skip it. Car dealers. Are they all crooks?
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post #5 of 7 (permalink) Old 06-13-2005, 11:15 AM
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ryecatcher, I think it's a mistake for you to pass on the extended warranty if you are planning on using that dealer who has already attempted to fleese you. Just think what his service dept can do! Go to Mrv's dealer contact in Greenfield Ma. and talk to them.



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post #6 of 7 (permalink) Old 06-13-2005, 11:35 AM
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Small world.

My folks live in Greenfield, MA (population 12), and they were very unimpressed with the Greenfield Toyota sales people when they were shopping for a new car about a year ago. Said they had a very condescending attitude. Mebbe it was just one salesman who saw an older couple and tried to railroad them, and the rest of the staff is good. All I know is that when I mentioned the Prius extended warranty deal to my dad, there was much under-breath muttering about that dealer.

For those who have bought the warranty from Greenfield, how was your experience?
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post #7 of 7 (permalink) Old 06-13-2005, 11:48 AM
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The dealer has little to do with you personally if you purchase from a distance and MRV had just come up with the best price range. I'm sure at the discounted prices the dealer is still making a buck but 900 plus change is a lot better than 4800. My dealer gave me Greenfields prices without any other hastle so that must be "fair market" and reading all the comments over the past year I am far more comfortable with my dealer.



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